FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR CANCELLATION POLICY?

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:


A 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

OOPS WHAT IF I FORGOT MY APPOINTMENT?

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.


WHAT IF I AM LATE?

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

WHAT IS YOUR SAFETY PROTOCOLS DURING COVID?

To ensure the health and safety for everyone, I kindly ask that you please do not come in for a massage if you are experiencing COVID-19 symptoms: Fever, cough, loss of taste, difficulty breathing, body aches, runny nose, or any other indication that you may be getting sick.